Troubleshooting

If something isn’t working as expected, this guide walks through the most common issues and how to resolve them quickly.

Plan generation is taking a long time

Plan generation may take up to 2 minutes depending on system load and the complexity of your request.

• Keep the app open while the plan is generating.
• Make sure your internet connection is stable.
• Avoid switching apps or putting your phone to sleep during generation.

If generation exceeds 2 minutes, you can safely return to the Planning page and try again.

How to re-generate a plan

Go to the Planning page using the app’s main bottom dock navigation.

• Option 1: Start a new generation request from there.
• Option 2: If you want to regenerate immediately following a generated plan, there's a "Regenerate" button at the bottom of the Planning Page that you may use to immediately generate another new plan. (NOTE: The "Regenerate" button is only there if there's a plan waiting for review to be edited / saved / regenerated / discarded.)"

We recommend starting fresh from the Planning page.

I can’t generate a new plan

• Confirm you have at least 1 credit remaining.
• Check your internet connection.
• Close and reopen the app if needed.

Remember: each generated plan uses 1 credit. AI Parent now generates one plan at a time.

Sign-in issues

• Confirm your internet connection.
• Double-check your email and password.
• Try signing out and back in.
• Update to the latest version of the app.
• Use forgot password to send the reset password email.

Premium is not showing after subscribing

• Confirm you are signed into the same Apple ID or Google account used to purchase.
• Open AI Parent and tap Restore Purchases.
• Force close the app and reopen it.
• Check your internet connection.

If Premium still does not appear, contact AI Parent support and include your device type, OS version, app version, and purchase platform.

App performance issues

• Update to the latest version.
• Restart the app.
• Restart your device if necessary.

Still need help?

If the issue persists, visit the Support page and include:

• Your device type (iOS or Android)
• App version (if known)
• A brief description of what happened
• Screenshots, if possible