Troubleshooting
Get help with AI Parent, the AI parenting, family planner, productivity, and educational game app. This guide covers common issues with plan generation, sign-in, credits, Premium access, AI Chat, educational games, and app performance.
Plan generation is taking a long time
Plan generation may take up to 2 minutes depending on system load and the complexity of your request.
- Keep the app open while the plan is generating.
- Make sure your internet connection is stable.
- Avoid switching apps or putting your phone to sleep during generation.
If generation exceeds 2 minutes, you can safely return to the Planning page and try again.
How to re-generate a plan
Go to the Planning page using the app’s main bottom dock navigation.
- Option 1: Start a new generation request from there.
- Option 2: If a generated plan is waiting for review, tap Regenerate at the bottom of the Planning page to generate another plan. This button appears only while a plan is waiting to be reviewed, edited, saved, regenerated, or discarded.
We recommend starting fresh from the Planning page.
I can’t generate a new plan
- Confirm you have at least 1 credit remaining.
- Check your internet connection.
- Close and reopen the app if needed.
Remember: each generated plan uses 1 credit. AI Parent now generates one plan at a time.
Sign-in issues
- Confirm your internet connection.
- Double-check your email and password.
- Try signing out and back in.
- Update to the latest version of the app.
- For email-and-password accounts, use Forgot password to request a password-reset email.
Premium is not showing after subscribing
- Confirm you are signed into the same Apple ID or Google account used to purchase.
- Open AI Parent and tap Restore Purchases.
- Force close the app and reopen it.
- Check your internet connection.
If Premium still does not appear, contact AI Parent support and include your device type, OS version, app version, and purchase platform.
App performance issues
- Update to the latest version.
- Restart the app.
- Restart your device if necessary.
Still need help?
If the issue persists, visit the Support page and include:
- Your device type (iOS or Android)
- App version (if known)
- A brief description of what happened
- Screenshots, if possible